HOW DELIVERY WORKS
When you place an order, it is sent to the relevant trader who will pack and dispatch your items directly to you.
SHIPPING & DELIVERY
SHIPPING & DELIVERY
Everything you need to know about how orders are packed, dispatched and delivered when you shop with As Seen At Comic Con.
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ORDERING FROM MORE THAN ONE TRADER?
YOUR ITEMS MAY BE DISPATCHED SEPARATELY.
Each independent trader on As Seen At Comic Con manages their own products and fulfilment, so orders may arrive at different times and in separate packages.
SHIPPING COSTS
Shipping costs are set by each trader and shown during your purchase before you complete your order.
DISPATCH & DELIVERY
Dispatch and delivery times can vary between traders and products. Check the relevant product information for available estimates.
MULTIPLE TRADERS
If you order items from more than one trader, they may be dispatched separately and arrive on different days.
FOLLOW YOUR PARCEL
TRACKING YOUR ORDER
Once your order is on the move, use the available tracking information to follow its journey to you.
ORDER DISPATCHED
Once your trader dispatches your order, any available tracking information will be provided to help you follow your parcel.
CHECK YOUR TRACKING
Use the tracking details provided with your order to check its progress and see where your parcel is on its journey.
NEED HELP?
If your parcel hasn't arrived or you have a delivery problem, contact the relevant trader or our support team for help.
ORDERED FROM MULTIPLE TRADERS?
You may receive separate tracking details because each independent trader can dispatch their part of your order separately.
DELIVERY SUPPORT
SOMETHING GONE WRONG?
Don't panic. If there's a problem with your delivery, here's what to do next.
PARCEL HASN'T ARRIVED
Check your available tracking information first. If your expected delivery window has passed, contact the relevant trader or our support team.
ITEM ARRIVED DAMAGED
Contact the relevant trader as soon as possible. Have your order details and clear photos of the damaged item or packaging ready.
WRONG ITEM RECEIVED
If you've received something different from what you ordered, contact the relevant trader or our support team so the issue can be reviewed.
STILL NEED HELP?
WE'VE GOT YOUR BACK.
CONTACT US
Get in touch and we'll help point you in the right direction.
NEED TO RETURN SOMETHING?
VIEW RETURNS & REFUNDS
RETURNS & REFUNDS
Find out what to do if you need help with a return, refund or an issue with your order.