RETURNS & REFUNDS

OUR REFUND POLICY

We want you to be happy with your order. If something's not right, here's everything you need to know about returns and refunds.

VIEW REFUND INFO

KEEPING THINGS STRAIGHTFORWARD

REFUNDS — THE BASICS

Here's the important stuff to know before starting a return or requesting a refund.

CHANGED YOUR MIND?

For most online purchases, you generally have 14 days after receiving your order to tell the seller that you want to cancel.

RETURNING YOUR ITEM

After telling the seller you want to cancel, you generally have another 14 days to send the item back.

SOMETHING WRONG?

If an item is faulty, damaged, not as described or doesn't do what it's supposed to, your consumer rights still apply.

YOUR REFUND

Once an eligible return has been received, the applicable refund will be processed in line with the returns policy and your statutory rights.

IMPORTANT YOUR STATUTORY RIGHTS ARE NOT AFFECTED

Nothing in our returns policy removes or limits the consumer rights you have under UK law.

BEFORE YOU SEND IT BACK

WHAT CAN & CAN'T BE RETURNED?

Some items can be returned if you change your mind, while others may have different rules. Here's a quick guide.

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GENERALLY

CAN BE RETURNED

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ELIGIBLE STANDARD ITEMS

Most standard goods bought online may be eligible for cancellation and return within the applicable cancellation period.

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FAULTY ITEMS

If something is faulty, your statutory consumer rights still apply.

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DAMAGED ITEMS

If your order arrives damaged, contact us or the relevant trader with your order details and photos.

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NOT AS DESCRIBED

If an item isn't as described, contact us so the issue can be reviewed.

EXCEPTIONS MAY APPLY

MAY NOT BE RETURNABLE

PERSONALISED ITEMS

Goods made to your specifications or personalised for you may be excluded from change-of-mind cancellation rights.

SEALED GOODS

Certain sealed goods may have return restrictions once their seal has been broken for hygiene or health reasons.

PERISHABLE GOODS

Goods that deteriorate or expire rapidly may be excluded from change-of-mind cancellation rights.

OTHER EXEMPT ITEMS

Some products may fall within other legal exceptions. Check the product information or contact us if you're unsure.

NOT SURE? DON'T SEND ANYTHING BACK YET.